Troubleshooting - manual Data Collector upgrades
If the Data Collector fails after completing the previous requirements and prerequisites, perform the following:
On the Collector Server:
End all running IT Analytics-related Java processes.
Start the APTARE Agent Service
If it starts and continues to run, proceed to the following section.
If the APTARE Agent Service does not continue to run, verify no IT Analytics-related Java processes are running. If required, end all running IT Analytics-related Java processes.
Restart the Collector Server, if the Java processes cannot be killed manually. Prior to restarting the server, disable the automatic start of the APTARE Agent Service.
Rename <APTARE_HOME>/java to java.old.
Copy <APTARE_HOME>/upgrade/staging/snapshot/java to <APTARE_HOME>/
Enable the automatic start of APTARE Agent service, if you previously disabled the service.
Start the APTARE Agent Service, and proceed to the Portal.