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  1. Home
  3. NetBackup™ Web UI Administrator's Guide
  5. Section I. Managing security
  7. Troubleshooting the web UI
  9. Tips for accessing the NetBackup web UI

Tips for accessing the NetBackup web UI

When NetBackup is properly configured, a user can access the master server at the following URL:

https://masterserver/webui/login

If the web UI on a master server does not display, follow these steps to troubleshoot the issue.

Browser displays an error that the connection was refused or that it cannot connect to the host

Table: Solutions when the web user interface does not display

Step

Action

Description

Step 1

Check the network connection.

 

Step 2

Verify that the firewall is open for port 443.

Refer to the following article:

https://www.veritas.com/docs/100042950

Step 3

If port 443 is in use, configure another port for the web UI.

Refer to the following article:

https://www.veritas.com/docs/100042950

Step 4

Verify that the nbwebservice is up.

Check the nbwebservice logs for more details.

Step 5

Verify that the vnetd -http_api_tunnel is running.

Verify that the vnetd -http_api_tunnel service is running.

For more details, check the vnetd -http_api_tunnel logs with OID 491.

Step 6

Ensure that the external certificate for the NetBackup web server is accessible and has not expired.

  • Use the Java Keytool commands to validate the following file:

    Windows: install_path\var\global\wsl\credentials\nbwebservice.jks

    UNIX: /usr/openv/var/global/wsl/credentials nbwebservice.jks

  • Check whether the nbwebgroup has a permission to access the nbwebservice.jks file.

  • Contact Veritas Technical Support.

Cannot access web UI when you use a custom port

  • Restart the vnetd service.

  • Follow the steps in Table: Solutions when the web user interface does not display.

Certificate warning displays when you try to access the web UI

The certificate warning displays if the NetBackup web server uses a certificate that is issued by a CA that is not trusted by the web browser. (Including the default NetBackup web server certificate that the NetBackup CA issued.)

To resolve a certificate warning from the browser when you access the web UI

  1. Configure the external certificate for the NetBackup web server.

    See Configure an external certificate for the NetBackup web server.

  2. If the problem persists, contact Veritas Technical Support.

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