Ransomware attackers specifically target and attempt to destroy backup systems to increase the probability of payment. Hardening your system is critical. Please ensure you have reviewed your platform security using the Security Hardening Checklist
Cohesity

COHESITY Documentation

Explore our documentation to get started, discover products & new features, access troubleshooting guides, register sources, platforms support.

Products
Data Security Alliance
Visit Cohesity.com
Demos
Support
Blogs
Developers
Partner Portals
Cohesity Community
© 2026 Cohesity, Inc. All Rights Reserved.
Terms of Use|
Privacy Policy|
Legal|
  1. Home
  2. NetBackup™ Troubleshooting Guide
  3. Troubleshooting procedures
  4. Frozen media troubleshooting considerations
  5. Logs for troubleshooting frozen media
NetBackup™ Troubleshooting Guide

Logs for troubleshooting frozen media

The following logs are useful when you troubleshoot frozen media:

UNIX

  • The bptm log from the media servers that froze the media:

    /usr/openv/netbackup/logs/bptm 
  • The Admin messages or syslog from the operating system.

Windows

  • The bptm log from the media servers that froze the media:

    install_dir\VERITAS\NetBackup\logs\bptm
  • The Windows Event Viewer System Log

  • The Windows Event Viewer Application Log

Set the verbosity of the bptm process log to 5 to troubleshoot any media and drive-related issues. This log does not use excessive drive space or resources even at an elevated verbosity. When media is frozen, the bptm logs may contain more detailed information that the Activity Monitor. Set the verbosity for bptm on individual media servers by changing the logging levels in the host properties for each media server.

More Information

Frozen media troubleshooting considerations

About the conditions that cause media to freeze

Feedback

Was this page helpful?
Previous

Frozen media troubleshooting considerations

Next

About the conditions that cause media to freeze

Feedback

Was this page helpful?