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  1. Home
  2. NetBackup™ Troubleshooting Guide
  3. Troubleshooting procedures
  4. Frozen media troubleshooting considerations
NetBackup™ Troubleshooting Guide

Frozen media troubleshooting considerations

Frozen media can cause a number of problems including one of the following status codes: 84, 85, 86, 87 and 96.

When troubleshooting frozen media, be aware of the following:

  • Use the bpmedialist command to access the MediaDB information including the media status (Frozen, Full, or Active).

  • To unfreeze the media, use the bpmedia command. Specify the media server that contains that frozen record in the command syntax. Unfreeze the media one at a time.

  • Frozen media does not necessarily mean that the media is defective. NetBackup may freeze media as a safety measure to prevent further errors, drive damage, or data loss.

  • Investigate any patterns to the media IDs, tape drives, or media servers that are involved when media is frozen.

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