Ransomware attackers specifically target and attempt to destroy backup systems to increase the probability of payment. Hardening your system is critical. Please ensure you have reviewed your platform security using the Security Hardening Checklist
Cohesity

COHESITY Documentation

Explore our documentation to get started, discover products & new features, access troubleshooting guides, register sources, platforms support.

Products
Data Security Alliance
Visit Cohesity.com
Demos
Support
Blogs
Developers
Partner Portals
Cohesity Community
© 2026 Cohesity, Inc. All Rights Reserved.
Terms of Use|
Privacy Policy|
Legal|
  1. Home
  2. NetBackup™ Troubleshooting Guide
  3. Troubleshooting procedures
  4. Resolving PBX problems
  5. Checking that PBX is set correctly
NetBackup™ Troubleshooting Guide

Checking that PBX is set correctly

Two settings are vital to the correct functioning of PBX: Auth User (authenticated user) and Secure Mode. When PBX is installed, they are automatically set as required.

To check that PBX is set correctly

  1. To display the current PBX settings, do one of the following:

    • On Windows, type the following:

      install_path\VxPBX\bin\pbxcfg -p

      Example output:

             Auth User:0 : localsystem
              Secure Mode: false
              Debug Level: 10
              Port Number: 1556
              PBX service is not cluster configured

      Auth User must be localsystem and Secure Mode must be false.

    • On UNIX, type the following:

      /opt/VRTSpbx/bin/pbxcfg -p

      Example output:

             Auth User:0 : root
              Secure Mode: false
              Debug Level: 10
              Port Number: 1556
              PBX service is not cluster configured

      Auth User must be root and Secure Mode must be false.

  2. Reset Auth User or Secure Mode as needed:

    • To add the correct user to the authenticated user list (UNIX example):

      /opt/VRTSpbx/bin/pbxcfg -a -u root
    • To set Secure Mode to false:

      /opt/VRTSpbx/bin/pbxcfg -d -m

      For more information on the pbxcfg command, refer to the pbxcfg man page.

Feedback

Was this page helpful?
Previous

Checking that PBX is running

Next

Accessing the PBX logs

Feedback

Was this page helpful?