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  1. Home
  2. NetBackup™ Web UI Cloud Administrator's Guide
  3. Troubleshooting protection and recovery of cloud assets
  4. Troubleshoot cloud workload protection issues
NetBackup™ Web UI Cloud Administrator's Guide

Troubleshoot cloud workload protection issues

Review the following log files to troubleshoot any issues with protection of cloud assets:

  • Log files for configuration

  • Log files for snapshot creation

  • Log files for restore operations

  • Log files for snapshot deletion

During troubleshooting, ensure that you have also reviewed the limitations. See Limitations and considerations.

For troubleshooting issues, see the NetBackup Status Codes Reference Guide.

To view the Snapshot Manager log files, see the Snapshot Manager logs topic in the NetBackup Snapshot Manager Install and Upgrade Guide.

Log files for configuration

Use the following logs to troubleshoot cloud configuration issues.

Table: Log files for configuration

Process

Logs

tpconfig

tpconfig command is one way to register Snapshot Manager in NetBackup.

Windows

NetBackup install path\Volmgr\bin\tpconfig.exe

UNIX

/usr/openv/volmgr/bin/tpconfig

nbwebservice

Plug-ins are configured using NetBackup REST API.

Windows

NetBackup install path\NetBackup\wmc\webserver\logs

UNIX

/usr/openv/wmc/webserver/logs

/usr/openv/logs/nbwebservices

nbemm

nbemm stores the Snapshot Manager and plug-in information in the EMM database.

Windows

NetBackup install path\NetBackup\logs\nbemm

UNIX

/usr/openv/logs/nbemm

Log files for asset discovery

Use the following logs to troubleshoot asset discovery issues.

Table: Log files for asset discovery

Process

Logs

ncfnbcs

Verifies if the discovery was completed or not.

Windows

NetBackup install path/bin/vxlogview - o 366

UNIX

/usr/openv/netbackup/bin/vxlogview -o 366

Picloud

Provides the details of the discovery operation.

Windows

NetBackup install path/bin/vxlogview - i 497

UNIX

/usr/openv/netbackup/bin/vxlogview -i 497

nbwebservice

To get details about the asset database workflows that are part of the discovery operation.

Note:

Refer to the same log files for details of assets that are added to the protection plan.

Windows

NetBackup install path/webserver/logs

UNIX

/usr/openv/wmc/webserver/logs

/usr/openv/logs/nbwebservices

Log files for snapshot creation

Use the following logs to troubleshoot snapshot creation issues.

Table: Log files for snapshot creation

Process

Logs

nbpem

nbpem PID for a given job is available in the NetBackup activity monitor.

Windows

NetBackup install path/bin/vxlogview - o 116

UNIX

/usr/openv/netbackup/bin/vxlogview -o 116

nbjm

nbjm PID for a given job is available in the NetBackup activity monitor.

Windows

NetBackup install path/bin/vxlogview - o 117

UNIX

/usr/openv/netbackup/bin/vxlogview -o 117

nbcs

nbcs PID for a given job is available in the NetBackup activity monitor.

Windows

NetBackup install path/bin/vxlogview - i 366 -P nbcs_process_id

UNIX

/usr/openv/netbackup/bin/vxlogview -i 366 -P nbcs_process_id

The nbcs logs are available at the following location:

Windows

NetBackup install path/logs/ncfnbcs

UNIX

/usr/openv/logs/ncfnbcs

nbrb

nbrb is requested to provide a media server for a given job. For Cloud, a particular media server is picked up from the associated list of media servers for a Snapshot Manager.

Windows

NetBackup install path/bin/vxlogview - o 118

UNIX

/usr/openv/netbackup/bin/vxlogview -i 118

Log files for restore operations

Use the following logs to troubleshoot restore issues.

Table:

Process

Logs

nbwebservice

The snapshot restore operation is triggered by NetBackup REST API.

Windows

NetBackup install path/webserver/logs

UNIX

/usr/openv/wmc/webserver/logs

/usr/openv/logs/nbwebservices

bprd

The NetBackup REST API communicates with bprd to initiate restore.

Windows

NetBackup install path/netbackup/logs

UNIX

/usr/openv/netbackup/logs/bprd

ncfnbcs

nbcs PID for a given job is available in the NetBackup activity monitor.

Windows

NetBackup install path/bin/vxlogview - i 366 -P nbcs_process_id

UNIX

/usr/openv/netbackup/bin/vxlogview -i 366 -P nbcs_process_id

Log files for snapshot deletion

Use the following logs to troubleshoot snapshot deletion issues.

Table: Log files for snapshot deletion

Process

Logs

bpdm

The snapshot delete or clean-up operation is triggered by bpdm.

Windows

NetBackup install path/netbackup/logs

UNIX

/usr/openv/netbackup/logs/bpdm

ncfnbcs

nbcs PID for a given job is available in the NetBackup activity monitor.

Windows

NetBackup install path/bin/vxlogview - i 366 -P nbcs_process_id

UNIX

/usr/openv/netbackup/bin/vxlogview -i 366 -P nbcs_process_id

Pre-recovery check fails with access denied error during alternate location restore

When attempting to perform recovery of a VM from a backup image copy, if you do not have the required privileges assigned to your role to perform alternate location restore, you encounter the error during the pre-recovery check operation.

This may happen when you have the privilege to perform only original location recovery, and you are trying to do alternate location recovery.

Workaround

  • While doing the original location restore, do not change any pre-populated fields in the pre-recovery page.

  • If you want to perform alternate location recovery, ensure that you have the required privileges.

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