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  1. Home
  2. NetBackup™ NAS Administrator's Guide
  3. Section II. Using NAS-Data-Protection (D-NAS)
  4. Troubleshooting
  5. Backup from snapshot jobs for NAS data protection policy fail with error 927
NetBackup™ NAS Administrator's Guide

Backup from snapshot jobs for NAS data protection policy fail with error 927

Explanation:

This issue occurs if the backup host pool does not contain a host that is of the same or lower version of NetBackup than the media server.

Workaround:

Ensure that all media servers associated with the storage unit, specified in the Storage Lifecycle Policy (SLP), have a higher version of NetBackup than the lowest version of the backup host in the backup host pool.

To exclude a media server, go to the storage unit properties for the STU specified in the SLP. Select the Only use the following media servers option. Then select the media servers with a NetBackup version higher or equal to the lowest NetBackup version of the hosts in the backup host pool.

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A full VCT-enabled indexing job runs, when followed by a non-VCT indexing job with a backup host prior to version to 10.3

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Error code: 930: No supported media server is available in the All_Media_Server_Pool to use to backup the NAS shares.

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