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  1. Home
  2. NetBackup™ Snapshot Manager for Cloud Install and Upgrade Guide
  3. Section II. NetBackup Snapshot Manager for Cloud maintenance
  4. Troubleshooting NetBackup Snapshot Manager for Cloud
NetBackup™ Snapshot Manager for Cloud Install and Upgrade Guide

Troubleshooting NetBackup Snapshot Manager for Cloud

This section includes the following topics:
  • Troubleshooting NetBackup Snapshot Manager

  • SQL snapshot or restore and granular restore operations fail if the Windows instance loses connectivity with the NetBackup Snapshot Manager host

  • Disk-level snapshot restore fails if the original disk is detached from the instance

  • Discovery is not working even after assigning system managed identity to the control node pool

  • Performance issue with GCP backup from snapshot

  • Cannot read superblock on /dev/mapper/<VG>-<LV>

  • Post migration on host agents fail with an error message

  • File restore job fails with an error message

  • Acknowledgment not received for datamover

  • Google Cloud Platform does display the Snapshot ID of the disk

  • Application state of the connected/configured cloud VM(s) displays an error after upgrading to NetBackup Snapshot Manager version 11.x

  • Backup and restore jobs fail with timeout error

  • GCP restore with encryption key failed with an error message

  • Amazon Redshift clusters and databases not available after discovery

  • Shared VPC subnet not visible

  • Container manager may not spawn the ephemeral registration container timely

  • GCP restore from VM fails to obtain firewall rules

  • Parameterised VM restore fails to retrieve encryption keys

  • Restore from snapshot of a VM with security type Trusted Launch fails

  • Snapshot Manager failed to retrieve the specified cloud domain(s), against the specified plugin instance

  • Issues with SELinux configuration

  • Performance issues with OCI backup from snapshot and restore from backup copy

  • Single file restore from snapshot copy fails with an error

  • MS SQL application backup, restore, or SFR job on Windows cloud VM fails with an error

  • Status 49 error appears

  • Restore from backup fails with an error

  • (For AWS) If the specified AMI is not subscribed in the given region an error message appears

  • Restore of Azure Disk Encrypted VM fails with an error

  • (For Azure) Backup from snapshot jobs are saturating proxy server

  • Backup jobs fail with error 2060017 when Snapshot Manager is configured with Kubernetes extensions

  • Backup From Snapshot jobs remain in queued state even after resources are increased on Snapshot Manager

  • Snapshot Manager host becomes unresponsive

  • Cloud VM Backup From Snapshot job fails with error 20

  • Backup From Snapshot job fails with error 129

  • Slow Restore Speed

  • Child job appears hung for an extended period

  • (For AWS) Crash-consistent snapshot created instead of filesystem-consistent snapshot

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