Application state of the connected/configured cloud VM(s) displays an error after upgrading to NetBackup Snapshot Manager version 11.x
Any earlier versions of on-host agents deployed using RPM or MSI installer on Linux and Windows server platforms respectively might not be able to connect to NetBackup Snapshot Manager. This issue arises due to the mismatch of OpenSSL versions used in NetBackup Snapshot Manager and the previous version of on-host agent.
The flexsnap logs would display error as follows:
834b7a6daed641f340577844d22d6ecc7a714a30e3fa2f5e960bc15cd65f1191: "2024-12-10T14:40:12.375335088+05:30 ^[[38;5;87m2024-12-10 09:10:12.375116+00:00 [notice] <0.2749.0> TLS server: In state wait_cert_verify received CLIENT ALERT: Fatal - Handshake Failure^[[0m
Workaround:
To resolve the issue, perform the following steps:
Upgrade the on-host agents on Linux/Windows platform.
After upgrade ensure that the error is no longer displayed in the flexsnap logs.
Navigate to tab and verify if the has changed to connected/configured.
See Post-upgrade tasks.