Registering an appliance
After you are equipped with the necessary details for appliance identification, and the membership within a team, you can begin registration. As part of the registration process, you will also be defining associations between the appliance, and a team, a site, and the contact(s). You can submit multiple appliances for registration using a single form.
Review all the details and ensure to make the correct associations before submitting. If you require to modify the associations at later time, you must un-register an appliance and re-register it with the new selections of site, team, and contacts.
To register any appliance, click Appliance Registration on the left sidebar.
The Entitled Appliances page displays the appliance name, appliance model, account, support status, registration details, and team for each appliance. It also displays the total number of appliances and the number of registered and unregistered appliances above the table.
You can search for an appliance by using its UID, serial number, or account name. You can also use the following filters to filter out appliances displayed in the table:
Appliance Family
Registration Status
Account
Team
Support Status
By default, the table displays 25 entries per page. Use the pagination drop-down to change the number of entries displayed. The updated value is saved in your user preferences and applies to all tables in System Health Insights.
After purchasing the appliance(s), configuring a valid license file on the appliance, and enabling Call Home service, the appliance cluster ID will appear on the Appliance Registration page. As per your entitlement status in MyCohesity portal, you can view or register appliances.
Note:
It might take a day for System Health Insights to consolidate the first Call Home data after completing the configuration process.
Once the appliance(s) appear on the Appliance Registration page,
To register the appliance
- Check the box next to the appliance you want to register.
Note:
To identify the nodes in the appliance, click the image next to the checkbox.
- Click Register that appears in the blue band above the list of appliances.
- Select the team that you are a part of, which would be responsible for monitoring the appliance. See Managing teams.
- Select a site or create a new site to link with the appliance. See Associating a Site to understand how to add a site. See Managing sites to know how to view/update the site details.
- Select or create one or more contacts to be associated with the appliance. See Associating the Contact(s). to understand how to add and associate the contacts. See Managing contacts. to know how to view and update contact details.
- Click Submit
- An OTP is sent to the email address displayed in the Enter Verification Code pop-up.
Note:
Verify that the email address displayed on the screen is correct. The system sends a One-Time Password (OTP) to this email address for validation. Ensure that the email address registered in the MyCohesity portal is entitled to the appliance.
- Enter the OTP and click Validate.
If you are not a member of the appliance team, you cannot view the appliance details. To request access to the appliance, click . The system sends an access request email to the administrators of the appliance team. An administrator can then add you to the team to grant access to the appliance.
If the appliance does not appear in the list, click and follow the steps below to register the appliance manually.
To manually register the appliance
- On the Appliance Registration page, click Register to open the corresponding page.
- The Add Appliance list on this page allows providing appliance details such as UID, Hardware Support ID to be processed for registration.
Enter the appliance UID (Serial no. or Asset Tag).
Enter the appliance Hardware Support ID. If the correct combination is provided, the appliance model is identified and displayed in the Model column. You can click the icon next to the UID to see the appliance details.
Select the team that you are a part of, which would be responsible for monitoring the appliance. See Managing teams.
Select a site or create a new site to link with the appliance. Refer to the Associating a Site section to understand how to add a site. See Managing sites. to know how to view/update the site details.
Select or create one or more contacts to be associated with the appliance. See Associating the Contact(s). to understand how to add and associate the contacts. See Managing contacts. to know how to view and update contact details.
After you have provided all the necessary details, the Validated column indicates whether the appliance identification information and associations with site, team, and contacts are valid or not.
If a record is not validated due to any reason, click on the error icon to view the error details and take corrective steps to rectify the discrepancy.
(Optional) For adding multiple appliances using the same form, click Add Appliance at the top of the list to add a new blank row, and provide all the registration details as previously described.
Alternatively, you can also click Duplicate in the kebab menu (vertical dots icon) of an existing appliance details record, to add a new row with the associations for the team and the contacts copied from the selected record. Then provide the unique UID and, Hardware Support ID for a different appliance that you want to submit for registration.
(Optional) Click Remove in the kebab menu of any existing appliance details record to delete it from the appliance registration list, if you do not want to submit it for the registration.
- Review all the details to ensure correctness. If all the appliance registration information provided is validated, the appliance is ready for registration. Click Submit to trigger the registration task. You will be redirected to the Appliance Tasks page to track the status.
If for any reason, some of the appliances fail to get submitted for registration, their records are retained on the Register Appliances page. You can click the error icon to see the error details.
For more information, see Tracking registration and other tasks.
Click the refresh icon to update the table and view the latest appliance details.