Troubleshoot the Oracle installation
Because the Oracle installation relies on Oracle requirements and processes, you may encounter issues that require your intervention.
The Oracle installation process logs errors that can aid in troubleshooting. Locate the log file that coincides with the date and time of the error:
C:\Program Files\Oracle\Inventory\logs\installActions<YYYY-MM-DD_HH-MM>
Too many incorrect password entry attempts will lock out the Oracle Service User account. To unlock the account, take the following steps.
Enter lusrmgr.msc in the Windows PowerShell command prompt window to launch the Local Users and Groups Manager.
Open the folder and double-click the user that needs to be unlocked.
In the User Properties window, uncheck the Account is locked out item to re-enable the user account.
Note:
An alternative method for unlocking an account can be accessed via the Windows Server Manager:
When an invalid Oracle Service User Name is entered, the Oracle Universal Installer displays the following messages:
The password field is empty. CAUSE: The password should not be empty. ACTION: Provide a non-empty password. Please press Enter to exit...
These messages do not necessarily reflect the true issue. At this point, the password is not relevant. The process actually needs the Oracle Service User Name.
To recover from this error, take the following steps.
In the command prompt window, press .
Return to the Failed to Install Oracle window and click .
Enter a valid account name for the Oracle Service User Name and resume the installation.
The most common reason for the Oracle Universal Installer to fail is due to an invalid Oracle Service User account.
See Invalid Oracle Service User Account.
Other failures must be investigated by reviewing log messages, using the following steps.
In the Failed to Install Oracle installer window, click .
Locate the error in the log file:
C:\Program Files\Oracle\Inventory\logs\installActions<YYYY-MM_HH-MM>
Note:
If you abort the Oracle Universal Installer process by closing the command window, close the installer window and re-run the installer from the beginning.
If you are installing Oracle on a server that at some point had IT Analytics Oracle software installed, the installer will display an error dialog window.
Encountering previously installed software may occur under the following circumstances:
You chose a server that has a version of the IT Analytics Portal already installed. Determine the version of Oracle that is already installed and reference the IT Analytics documentation for the steps to uninstall the database/Portal.
You ran the Oracle installer more than once. In this case, it is likely that you do not want to proceed unless you have determined that it was not a successful installation. If you need to re-run this installer, refer to the following.
If you try to install Oracle on a version earlier than Windows Server 2016, you will get a warning message: WARNING: The current OS is not supported.
the installation and choose a server with a supported Windows OS.