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  1. Home
  2. IT Analytics Installation and Upgrade Guide for Windows
  3. Upgrade IT Analytics Portal on Windows
  4. Upgrade IT Analytics Portal
  5. Running the upgrade utility
IT Analytics Installation and Upgrade Guide for Windows

Running the upgrade utility

The following instructions assume that the Portal and Database components reside on the same server. You must be currently running version 11.1.00 or later to upgrade to IT Analytics

  1. Ensure that all IT Analytics application services are up and running. Next, as an Administrator user on Windows, run the following command and respond to the prompts accordingly:

    C:\opt\aptare\upgrade\upgrade.bat
    • While upgrading to 10.6 or later for the first time, the upgrade utility prompts for a new license file with .slf extension. You must have equal or more entitlement than the currently consumed license capacity.

      For information on license generation and installation, see IT Analytics Licensing Guide.

    • If there are errors during the upgrade, the following banner is displayed:

         
      ##############################################################
      # WARNING     WARNING     WARNING     WARNING     WARNING #
      # Possible problems were encountered during the upgrade. #
      # Please check the log file C:\opt\aptare\upgrade\logs\upgrade.log#
      # for errors and contact Customer Support if necessary.#
      ##############################################################
      
  2. If the upgrade process encountered any errors, save a copy of the log file for any correspondence with the Cohesity Support. You can find the upgrade log file in the following location:

    C:\opt\aptare\upgrade\logs\upgrade.log

If you have installed any patches on your present IT Analytics version, check the latest Release Notes to verify that they are included in this release. If you are uncertain, please check with Cohesity Support. In most cases, previously installed patches are included in the current release.

Note:

If your upgrade fails because of an Apache version conflict, contact the Cohesity Support for instructions and a link to download a new version.

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