After an upgrade Call Home does not work
In version 1.3.1, the AutoSupport client uses a token generated on each cluster node to communicates with the AutoSupport server. In version 3.0, instead of each node, the communication with the AutoSupport server is at cluster level, making the generated tokens invalid. (APPSOL-154989)
Workaround:
- Using SSH log in to one of the cluster nodes.
- Run the following commands:
hacli -cmd "rm /usr/openv/runtime_data/"
/opt/veritas/appliance/autosupport_alerts/scripts/alerts_ctrl.py callhome test
A message confirming Call Home test passed is displayed.