Troubleshooting silent installation issues
Use the following procedure to troubleshoot silent installation issues. This procedure must be performed after the silent installation ends.
To troubleshoot silent installation issues
- After the silent installation ends, navigate to the following location:
%ALLUSERSPROFILE%\SYMANTEC\OPSCENTER\INSTALLLOGS. - Check if a file named
OpsCenterInstallLog.htmis present. IfOpsCenterInstallLog.htmis not present, see 7. - Open
OpsCenterInstallLog.htmand check the timestamp and the OpsCenter component it is for to ensure that it is the appropriate log file.You must check the timestamp because
OpsCenterInstallLog.htmmay have been generated as a result of previous silent installations.In addition, the same
OpsCenterInstallLog.htmfile is generated when you install OpsCenter server, or View Builder. Hence you must check the specific OpsCenter component that is associated withOpsCenterInstallLog.htm. - You can check the timestamp by opening
OpsCenterInstallLog.htmand seeing the first line in the file. For example, the following is the first line from a sampleOpsCenterInstallLog.htmfile:01-19-2010,13:35:30: -Silent _RespFile "C:\Documents and Settings\Administrator\Ops-19-01-10-13-04-21.xml"
In this example, the timestamp is 01-19-2010, 13:35:30.
- To know the OpsCenter component the log file is associated with, search for the following keywords in the
OpsCenterInstallLog.htmfile:OpsCenter Server
You will find matches when you search for OpsCenter Server in the file. This means that the log file is for OpsCenter server.
View Builder
You will find matches when you search for View Builder in the file. This means that the log file is for View Builder.
Note:
If you have checked the timestamp and the OpsCenter component associated with all present
OpsCenterInstallLog.htmfiles and do not find a validOpsCenterInstallLog.htmfile, see 7. - Use the
OpsCenterInstallLog.htmfile to troubleshoot silent installation issues. Open theOpsCenterInstallLog.htmfile to see if the installation was successful or to understand why the installation failed. This file shows the installation status at the end. Installation errors are flagged in this file in red color. You may also see a description about why the error occurred and troubleshoot accordingly.Ignore the subsequent steps of this procedure.
- If
OpsCenterInstallLog.htmis not present or you cannot find a validOpsCenterInstallLog.htmfile, check ifOpsCenter<Product>InstallLog.htmfile is present. InOpsCenter<Product>InstallLog.htm, <Product> can be Server, or View Builder depending on the OpsCenter component that you are installing. - Always ensure that the
OpsCenter<Product>InstallLog.htmfile is appropriate by checking the timestamp. You can check the timestamp by opening theOpsCenter<Product>InstallLog.htmfile and seeing the first line of the file. For example, the following is the first line from a sampleOpsCenter<Product>InstallLog.htmfile:01-19-2010,13:35:30: -Silent _RespFile "C:\Documents and Settings\Administrator\Ops-19-01-10-13-04-21.xml"
In this example, the timestamp is 01-19-2010, 13:35:30.
- Use the
OpsCenter<Product>InstallLog.htmfile to troubleshoot silent installation issues. You can open the OpsCenter<Product>InstallLog.htmfile to see if the installation was successful or to understand why the installation failed. This file shows the installation status at the end. Installation errors are flagged in this file in red color. You may also see a description about why the error occurred and troubleshoot accordingly.