Sending restore logs to Technical Support

If you encounter a problem with a restore, you can send a problem report and the relevant logs to Technical Support for assistance.

Note:

It is recommended that the diagnostic level for unified logging be set at the default level of 6.

Table: Log to gather for specific restore issues

Type of problem	Log to gather
Problems with restore jobs from tape	The nbjm log at debug level 5 The nbemm log at debug level 1 The nbrb log at debug level 4 The bpdbm log at verbose 1 The bprd log at verbose 5 The bpbrm log at verbose 5 The tar log at verbose 5 The bpcd log at verbose 5 If the problem is a media or a drive issue, Support may also need the following logs: The reqlib log The daemon log The robots log The acsssi log (UNIX only)
Problems with restore jobs from disk	The bpdbm log at verbose 1 The bprd log at verbose 5 The bpbrm log at verbose 5 The bptm log at verbose 5 The bpdm log at verbose 5 The tar log at verbose 5 The bpcd log at verbose 5

Type of problem

Log to gather

Problems with restore jobs from tape

If the problem is a media or a drive issue, Support may also need the following logs:

Problems with restore jobs from disk