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  1. Home
  2. Veritas NetBackup™ Deduplication Guide
  3. Troubleshooting
  4. Troubleshooting Cloud Catalyst issues
  5. Problems encountered while using the Cloud Storage Server Configuration Wizard
  6. Storage Server Creation Status errors
  7. Login credentials or certificate failed message
Veritas NetBackup™ Deduplication Guide

Login credentials or certificate failed message

The following error may appear in the Storage Server Creation Status wizard screen if Cloud Catalyst is being configured for use with a private cloud.

The full error is as follows:

Login credentials or certificate verification failed for server media_server

Logs that are related to this error can be found in the /usr/openv/volmgr/debug/tpconfig logs.

Make sure the SSL (Secure Sockets Layer) is configured properly on the private cloud server.

NetBackup supports only Certificate Authority (CA)-signed certificates while it communicates with cloud storage in the SSL mode. Ensure that the cloud server has CA-signed certificate. If it does not have the CA-signed certificate, data transfer between NetBackup and the cloud provider fails in the SSL mode.

The NetBackup Cloud Administrator's Guide contains information about SSL mode in private clouds:

http://www.veritas.com/docs/DOC5332

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