Ransomware attackers specifically target and attempt to destroy backup systems to increase the probability of payment. Hardening your system is critical. Please ensure you have reviewed your platform security using the Security Hardening Checklist
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  1. Home
  2. Veritas NetBackup™ Snapshot Client Administrator's Guide
  3. Troubleshooting
  4. Customer support contact information
Veritas NetBackup™ Snapshot Client Administrator's Guide

Customer support contact information

Before calling customer support, gather as much log information as possible. Be sure to have the following information ready:

  • NetBackup version

  • Operating system version of the NetBackup master and media server and NetBackup Snapshot Client client

  • Note whether or not the action that failed had ever worked and whether the problem is repeatable

  • Log information

More Information

Logging directories for UNIX platforms

Logging folders for Windows platforms

Latest patches and updates

Snapshot provider information

Important notes on Snapshot Client

Snapshot Client installation problems

FlashBackup and status code 13

Identifying and removing a left-over snapshot

Removing a VxVM volume clone

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Configuring VxMS logging

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Latest patches and updates

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