Ransomware attackers specifically target and attempt to destroy backup systems to increase the probability of payment. Hardening your system is critical. Please ensure you have reviewed your platform security using the Security Hardening Checklist
Cohesity

COHESITY Documentation

Explore our documentation to get started, discover products & new features, access troubleshooting guides, register sources, platforms support.

Products
Data Security Alliance
Visit Cohesity.com
Demos
Support
Blogs
Developers
Partner Portals
Cohesity Community
© 2026 Cohesity, Inc. All Rights Reserved.
Terms of Use|
Privacy Policy|
Legal|
  1. Home
  2. Veritas NetBackup™ for SAP Administrator's Guide
  3. Troubleshooting NetBackup for SAP and SAP HANA
  4. About troubleshooting NetBackup for SAP HANA
  5. Recovery of SAP HANA database from tape storage fails
Veritas NetBackup™ for SAP Administrator's Guide

Recovery of SAP HANA database from tape storage fails

Recovery of SAP HANA database from tape storage fails to complete successfully as the restore jobs hang indefinitely. This failure is specifically seen during the logs restore phase.

By default, SAP HANA does not read all the pipes that it has opened during recovery. As NetBackup processes the pipes randomly, it is possible that the pipe where NetBackup tries to write is not open. This situation creates a deadlock situation and hence the jobs are stalled in the Activity Monitor.

To streamline the read and write operations on the pipe, set the following parameter in the global.ini file:

In HANA Studio, double-click on instance tab.

Instance-> Configuration-> global.ini->backup-> enter 1 as the max_recovery_backint_channels value (by default, this value is 64).

This setting ensures that only a single request is sent to NetBackup. Hence only a single pipe is open for reading and NetBackup writes on that pipe only.

Note:

This issue is not seen in case of disk recovery. Hence no change is required for max_recovery_backint_channels in case of disk recovery.

Feedback

Was this page helpful?
Previous

NetBackup SAP HANA backup jobs fail with error 41 and 25

Next

Log backup fails with status 50 for SAP HANA

Feedback

Was this page helpful?