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  1. Home
  2. NetBackup™ Web UI Administrator's Guide
  3. Section I. Managing security
  4. Troubleshooting the web UI
  5. Unable to add AD or LDAP domains with the vssat command
  6. Multiple users or groups exist with the same name under user base DN or group base DN

Multiple users or groups exist with the same name under user base DN or group base DN

To troubleshoot the issue

  1. Check if the nbatd logs contain the following error:
    • CAuthLDAP::validateGroup - search returned '2' entries for group name
      'team_noone', even with referrals set to OFF,9:debugmsgs,1
  2. Validate the number of matching entries for the existing base DN using the ldapsearch command:

    • ldapsearch -H <LDAP_URI> -D "<admin_user_DN>" -w <passwd> 
      -d <debug_level> -o nettimeout=<seconds> -b <BASE_DN> <search_filter>
    This is applicable if user search attribute (-a option) and group search attribute (-y option) do not have unique values for the existing user base DN and group base DN respectively.

Example of validation message:

  • ldapsearch -H ldap://example.veritas.com:389 -D 
    "CN=Test User,OU=VRTSUsers,DC=VRTS,DC=com" -w ****** 
    -b "DC=VRTS,DC=com" "(&(cn=test user)(objectClass=user))" 
    # LDAPv3 # base <DC=VRTS,DC=com> with scope subtree # filter:
    (cn=Test User) # requesting: ALL # Test User, VRTSUsers, 
    VRTS.com dn: CN=Test User,OU=VRTSUsers,DC=VRTS,
    DC=com # Test User, RsvUsers, VRTS.com dn: 
    CN=Test User,OU=RsvUsers,DC=VRTS,DC=com # numEntries: 2

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