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  1. Home
  2. NetBackup™ Web UI Administrator's Guide
  3. Section I. Managing security
  4. Troubleshooting the web UI
  5. Unable to add AD or LDAP domains with the vssat command
  6. User credentials are not valid

User credentials are not valid

When you add an LDAP domain using the vssat addldapdomain and the user credentials are not valid, the nbatd logs contain the following error:

  • CAuthLDAP::validatePrpl - ldap_simple_bind_s() failed for user
    'CN=Test User,OU=VRTSUsers,DC=VRTS,DC=com', 
    error = 49, errmsg = Invalid credentials,9:debugmsgs,1

Run the following command to validate the admin user DN and password:

  • ldapsearch -H <LDAP_URI> -D "<admin_user_DN>" 
    -w <passwd> -d <debug_level> -o nettimeout=<seconds>

Example of message:

  • ldapsearch -H ldap://example.veritas.com:389 -D 
    "CN=Test User,OU=VRTSUsers,DC=VRTS,DC=com" -w ******** 
    -d 5  - o nettimeout=60 ldap_bind: Invalid credentials (49)

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An incorrect user base DN or group base DN was provided

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