MSDP media open error (83)
The media open error (83) message is a generic error for the duplication. The error appears in the NetBackup Administration Console Activity Monitor.
Often, the NetBackup Deduplication Engine (spoold) or the NetBackup Deduplication Manager (spad) were too busy to respond to the deduplication process in a timely manner. External factors may cause the Deduplication Engine or the Deduplication Manager to be unresponsive. Were they temporarily busy (such as queue processing in progress)? Do too many jobs run concurrently?
Usually but not always the NetBackup bpdm log provides additional information about status 83.
The following subsections describe use cases that generated an error 83.
Client-side backups of a SQL Server database may fail in the following circumstances:
The option is enabled for the master server, the media server that hosts the NetBackup Deduplication Engine, and the client. The option is configured in the Network Settings host properties.
The IPv6 network is configured as a preferred network for the master server, the media server that hosts the NetBackup Deduplication Engine, and the client. The preferred network property also is enabled. Preferred networks are configured in the Preferred Networks host properties.
The IPv6 network is chosen for the backup.
Examine the bpbrm log file for an error similar to the following:
probe_ost_plugin: sts_get_server_prop_byname failed: error 2060057
If the error message appears, the NetBackup host name cache may not contain the correct host name mapping information. The cache may be out of sync if DNS changes in your network environment were not fully propagated throughout your environment. It takes some amount of time for DNS changes to propagate throughout a network environment.
To resolve the problem, do the following on the NetBackup master server and on the MSDP storage server:
Stop the NetBackup services.
Run the following command:
UNIX: /usr/openv/netbackup/bin/bpclntcmd -clearhostcache
Windows: install_path\NetBackup\bin\bpclntcmd.exe -clearhostcache
Start the NetBackup services.
For more information about client deduplication logging, see the description of "Client deduplication proxy plug-in" in the "MSDP log files" topic.
The media open error (83) message appears in the NetBackup Administration Console Activity Monitor.
Table: Case sensitivity error messages describes other messages that may appear.
Table: Case sensitivity error messages
| Operation | Activity Monitor job details | Status in |
|---|---|---|
|
Restore |
Image open failed: error 2060018: file not found |
sts_open_image failed: error 2060018 |
|
Duplication (MSDP source) |
Image open failed: error 2060018: file not found |
sts_open_image failed: error 2060018 |
|
Replication (MSDP source) |
get image properties failed: error 2060013: no more entries |
rpl_add_image_set: rpl_get_image_info() failed, error 2060013 |
|
Duplication (NetBackup 5000 series appliance source) |
Image open failed: error 2060018: file not found |
sts_open_image failed: error 2060018 |
|
Replication (NetBackup 5000 series appliance source) |
get image properties failed: error 2060013: no more entries |
rpl_add_image_set: rpl_get_image_info() failed, error 2060013 |
The messages may indicate a client name case sensitivity issue in your MSDP environment. For a description of the problem and the procedures to resolve it, see the following Veritas tech note: