Troubleshooting Hitachi arrays
This section provides explanations and recommended actions, as well as log entries that may help identify the problem.
Note the following important items:
RAID Manager version 01-12-03/04 or later is required.
Before you start a backup, the snapshot device (clone LUN or snapshot LUN) must be visible (unmasked) to the NetBackup client or alternate client.
For the NetBackup policy Snapshot Resource configuration, specify device IDs in decimal and without leading zeros.
For example, if your source device ID is 0100 and the snapshot device ID is 0101, enter 100 and 101 in the Snapshot Resources dialog box.
See Configuring a NetBackup policy for Hitachi_ShadowImage or Hitachi_CopyOnWrite.