About errors during policy creation, restore, and validation
When you create or save a policy, you may encounter certain errors if you do not provide correct and valid inputs.
Table: NetBackup policy creation and validation scenarios discusses these scenarios briefly.
Table: NetBackup policy creation and validation scenarios
Problem | Recommended action |
|---|---|
The policy validation or the backup job fails when you have provided invalid or empty value in the backup selection. | Enter the following parameters in backup selections:
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The backup job fails when the backup selection does not contain the Backup_Host parameter. | Add the Backup_Host parameter to the backup selections as follows: Backup_Host=Fully Qualified Domain Name |
The backup job fails when you provide an invalid or an empty value when you specify clients or virtual machines to be backed up. | Enter the name of the virtual machines that you want to backup. In addition, verify that the virtual machine name is correct and meets the character restrictions. See NetBackup character restrictions for virtual machine names . |
The backup host is not reachable. | Verify the backup host name. The backup host name is the FQDN of the backup host. |
Backup fails when the NetBackup client version on the backup host is older than 8.1. | The NetBackup client version on the backup host must be 8.1 or later. |
The policy is unable to determine version of backup host. | Verify that the NetBackup client version on the backup host is older than 8.1. The NetBackup client version on the backup host must be 8.1 or later. |
The backup job may fail when the operating system of the backup host is not Linux. | The operating system of the backup host must be Linux. |
The backup job fails when credentials are invalid or not configured for the Application_Server parameter. | Verify that you have provided correct credentials. Ensure that the value that you have provided for the Application_Server parameters matched the one that you provided while specifying Nutanix Acropolis Cluster credentials. See Adding the Nutanix Acropolis Cluster credentials for NetBackup. |
The recovery fails if you select recovery to the original location and the AHV container is unavailable. | Ensure that the AHV container is available, create the container, or use the alternate location option to recover the VM. |
The recovery fails and the VM is not created on the alternate cluster because of the unavailability of network connectivity. | Ensure that there is network connectivity between the NetBackup servers and AHV clusters, and retry the recovery process. |
The recovery fails if a different backup or recovery host is used than the one that was used during the backup. | Add the backup or the recovery host that you want to use during the VM recovery to the file system whitelist using the Nutanix Prism console. |
Unable to unmount a container at the end of a VM restore. The recovery operation is partially successful. Error 6622 is displayed. Unable to unmount the file system or cleanup the directory from </directory_path_of_mount_point> with error [6622]. You can manually complete these actions. |
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When you select a Windows backup host, VM details are not displayed on the recovery wizard. The No Files Found dialog box is displayed. | Use a Linux backup host. |