Running the Troubleshooter
When a NetBackup job returns a status code, use the Troubleshooter to find a description of the problem and a recommended solution. The Troubleshooter is particularly useful for understanding the status of a job in the Activity Monitor or in the Reports utility.
To run the Troubleshooter
- In the NetBackup Administration Console, do one of the following:
To understand the status of a job in the Activity Monitor
In the left pane, click Activity Monitor.
In the right pane, select the Jobs tab at the bottom of the pane.
Select a job from the list.
To understand the status of a job in a report
In the left pane, expand NetBackup Management > Reports.
In the left pane, click the name of the report you want to run.
For some reports, you must first expand a report group, and then click the name of the report.
In the right pane, click Run Report.
Select a job from the list that is generated.
To look up a status code
Go to step 2.
- Click Help > Troubleshooter.
The dialog box that appears describes the status code on the Problem tab. Possible solutions can be found on the Troubleshoot tab. The Veritas Support tab displays the web address of Veritas Support or the URL to a tech note that addresses the specific error code.
- If no explanation appears, enter a status code and click Lookup.
The Troubleshooter provides assistance for NetBackup codes only. Assistance with Media and Device Management codes is available by using NetBackup online Help and searching for the particular status code.