Sending restore logs to Veritas Technical Support
If you encounter a problem with a restore, you can send a problem report and the relevant logs to Veritas Technical Support for assistance.
See Logs to accompany problem reports for synthetic backups.
Table: Log to gather for specific restore issues provides a list of logs and the recommended logging levels that Veritas Technical Support may need to diagnose certain restore issues.
Note:
Veritas recommends that the diagnostic level for unified logging be set at the default level of 6.
Table: Log to gather for specific restore issues
Type of problem | Log to gather |
|---|---|
Problems with restore jobs from tape |
If the problem is a media or a drive issue, Support may also need the following logs:
|
Problems with restore jobs from disk |
|