Possible OpsCenter console logon issues
Table: OpsCenter console logon issues describes the issues you may find when you log on to the console and their solution.
Table: OpsCenter console logon issues
Issue | Cause | Solution |
|---|---|---|
You have a user authentication error. The logon screen displays the message "User authentication failed. Please enter valid user name and password. If problem persists contact your system administrator." | The OpsCenter Authentication Service cannot validate the user name and password for the selected domain. | Enter a valid user name, password, and domain. Ensure that the OpsCenter Authentication Service is started and running properly. You can start the authentication service by running net start ops_atd on Windows and <INSTALL_PATH SYMCOpsCenterServer/authbroker/bin/ops_atd on UNIX. |
The entered user name is not a registered OpsCenter user. The logon screen displays the message "This user is not authorized to use OpsCenter. Please contact the OpsCenter Administrator for adding this user." | The user name and domain are valid, but the user was not added to the list of users for OpsCenter. | Log on as the OpsCenter admin user and add the user to the list of OpsCenter users. |
You cannot connect to the OpsCenter server. The logon screen displays the message "Error occurred while connecting to the OpsCenter Server. Please ensure that the server is running." | This issue may occur due to any of the following reasons:
| Start the OpsCenter Server Service and verify that it is running properly. See 'Controlling OpsCenter services and processes' section in the Administration chapter of the OpsCenter Administrator's Guide. Check your network configuration. Verify that the If PBX server gets restarted while OpsCenter services were running, you must restart all OpsCenter services. Use the following procedure to restart all OpsCenter services.
|
Either the user name or password or both have not been entered. The logon screen displays the message "Please enter valid user name and password. " | Username and/or password has not been specified. | Enter a valid user name and password. |
Authentication service is down "Error occurred while connecting to the OpsCenter Authentication Service (AT). Please ensure that the AT service is running." | Authentication service is down | Verify that the OpsCenter Authentication Service is running. You can start the authentication service by running net start ops_atd on Windows or <INSTALL_PATH>/SYMCOpsCenterServer/authbroker/bin/ops_atd on UNIX. |