Troubleshooting cloud workload protection issues
Review the following log files to troubleshoot any issues with protection of cloud assets:
During troubleshooting, ensure that you have also reviewed the limitations. See Limitations and considerations.
For troubleshooting issues, see the NetBackup Status Codes Reference Guide.
Use the following logs to troubleshoot cloud configuration issues.
Table: Log files for configuration
Process | Logs |
|---|---|
tpconfig tpconfig command is one way for registering CloudPoint in NetBackup. | Windows
UNIX
|
nbwebservice Plug-ins are configured using NetBackup REST API. | Windows
UNIX
|
nbemm nbemm stores the CloudPoint server and plug-in information in EMM database | Windows
UNIX /usr/openv/netbackup/bin/vxlogview -o 111 |
Use the following logs to troubleshoot asset discovery issues.
Table: Log files for asset discovery
Process | Logs |
|---|---|
nbdisco Verifies if discovery was completed or not. | Windows
UNIX
|
Picloud Provides the details of discovery operation. | Windows
UNIX
|
nbwebservice To get details about asset DB workflow that are part of the discovery operation. Note: Refer to the same log files for details of assets subscribed to protection plan. | Windows
UNIX
|
Use the following logs to troubleshoot snapshot creation issues.
Table: Log files for snapshot creation
Process | Logs |
|---|---|
nbpem nbpem PID for given job is available in the NetBackup activity monitor. | Windows
UNIX
|
nbjm nbjm PID for given job is available in the NetBackup activity monitor. | Windows
UNIX
|
ncfnbcs nbcs PID for given job is available in the NetBackup activity monitor. | Windows
UNIX
The nbcs logs are available at the following location: Windows
UNIX
|
nbrb nbrb is requested to provide a media server for a given job. For Cloud, a particular media server is picked up from the associated list of media servers for a CloudPoint server. | Windows NetBackup install path/bin/vxlogview - o 118 UNIX
|
Use the following logs to troubleshoot restore issues.
Table:
Process | Logs |
|---|---|
nbwebservice The snapshot restore operation is triggered by NetBackup REST API. | Windows
UNIX
|
bprd The NetBackup REST API communicates with bprd to initiate restore | Windows
UNIX
|
ncfnbcs nbcs PID for given job is available in the NetBackup activity monitor. | Windows
UNIX
|
Use the following logs to troubleshoot snapshot deletion issues.
Table: Log files for snapshot deletion
Process | Logs |
|---|---|
bpdm The snapshot delete or clean-up operation is triggered by bpdm. | Windows
UNIX
|
ncfnbcs nbcs PID for given job is available in the NetBackup activity monitor. | Windows
UNIX
|