NetBackup status code: 37
Message: operation requested by an invalid server
Explanation: An invalid media server or Windows NetBackup Remote Administration Console made a request to the NetBackup Request Daemon (bprd) or NetBackup Database Manager Daemon (bpdbm). On Windows, these daemons are the NetBackup Request Manager and NetBackup Database Manager services.
Recommended Action: Examine the NetBackup All Log Entries report for the time of this error to determine which system tried to connect to the master server.
If the server is a valid media server, verify that the storage unit for the media server is defined. Also, verify that the server or Windows NetBackup Remote Administration Console has a server list entry on the master server.
If necessary, update the server list.
On a UNIX or Linux master server, add a SERVER = media_server_name to the bp.conf file. media_server_name is the host name of the media server. On a Windows master server, add the media server to the list on the Servers tab in the Master Server Properties dialog box.
See "Using the Host Properties window to access configuration settings" in the NetBackup Troubleshooting Guide.
If a server or NetBackup Remote Administration Console has more than one host name (Example: multiple network interfaces), verify that the master server has a server list entry for each of them.
If you change the server list on a UNIX or Linux master server, do the following for the changes to take effect: Stop and then restart the NetBackup Request Daemon (bprd) and NetBackup Database Manager Daemon (bpdbm). On Windows, stop and restart the NetBackup Request Manager and NetBackup Database Manager services.
When a VMware agentless restore is performed, the restore can cause one of the following issues:
The operating system where the files were backed up does not match the operating system where NetBackup attempted to restore the files.
Select a virtual machine for the restore that has the same operating system as the backup virtual machine. Confirm that the operating system type that is specified in target VM properties matches to the operating system that is installed in the target VM.
Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.