NetBackup status code: 6
Message: User backup failed
Explanation: The possible causes for this error are as follows:
The cloud provider credentials are not updated.
Situations that cause a restore operation to fail:
For example, if you restore a disk snapshot to the same instance and if the existing disk is still attached to the instance, the restore operation fails.
Recommended Action: Do the following, as appropriate:
Ensure that the appropriate plug-in is configured in the web UI with the appropriate credentials. If the credentials are changed, ensure that they are updated from the web UI.
Detach the disk from the target instance.
Table: Restore failed due to SSL certificate issues or connectivity issues between Snapshot Manager and Azure or Azure Stack
Message | Recommended action |
|---|---|
Unable to retrieve the certificate CRL. If you have configured the | Copy the latest CRL into the |
The Azure or Azure Stack servers' certificate is revoked. Ensure that the certificates are not revoked by certificate authority. | Contact your security administrator to ensure that the server presents a valid certificate.
|
The certificate revocation list (CRL) is expired. Ensure that the | Ensure that the latest CRL's are uploaded at the You can update the NetBackup CRL cache manually by using the following command on Snapshot Manager: docker exec -i flexsnap-certauth bash -c '/usr/openv/pdde/pdopensource /nbcertcmdtool/nbcertcmdtool -atLibPath /usr/openv/pdde/pdopensource/nbcertcmdtool -updateCRLCache' |
The certificate revocation list (CRL) is not yet valid. | Review your Snapshot Manager's system time or provide a valid CRL. |
The date of last update of the certificate revocation list (CRL) is not in a valid format. | Check the CRL using the openssl command or contact your Security Administrator. |
The date of next update of the certificate revocation list (CRL) is not in a valid format. | Check the CRL using the openssl command or contact your Security Administrator. |
The Azure or Azure Stack server certificate is expired. Ensure that the server has a valid certificate. | Review the certificate and ensure the validity of it by checking the certificate to make sure that the end date is valid. Check if the Snapshot Manager's clock is in sync with the specified server. Correct the time on the host, if necessary, and rerun the operation. If the problem continues, save all of the error log information and contact Cohesity Technical Support. |
The Azure or Azure stack servers certificate is not yet valid. | Check if the Snapshot Manager's clock is in sync with the specified server. Correct the time on the host, if necessary, and rerun the operation. If the problem continues, save all of the error log information and contact Cohesity Technical Support. |
Unable to find the public root and intermediate certificates of the Azure Stack server. | Ensure that the certificate file is configured correctly at the Rerun the operation. If the problem persists, save all of the error log information and contact Cohesity Technical Support. |
Failed to load the Certificate Revocation List (CRL) from CRL cache. Ensure that the valid CRL file is configured on the Snapshot Manager for Azure or Azure Stack by | Ensure that the valid CRL file is configured on the Snapshot Manager for Azure or Azure Stack by the |
Failed to connect to the Azure or Azure Stack server. Ensure network connectivity between Snapshot Manager and the Azure or Azure Stack server. | Ensure network connectivity between the Snapshot Manager and the Azure or Azure Stack server. |
Cannot use the specified SSL cipher for Azure or Azure Stack server. | Contact Cohesity Technical Support. |
Operation failed with cURL error: | Rerun the operation. If the problem persists, save all of the error log information and contact Cohesity Technical Support. |
Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.