Troubleshooting issues with external certificate configuration
This topic provides information on troubleshooting issues that are specific to external certificates, configuration, removal and so on.
For more information on external certificate configuration, see the NetBackup Security and Encryption Guide.
Table:
Sr. No. | Issue | Possible reason | Resolution |
|---|---|---|---|
1. | The following error is displayed when an external certificate is configured: NetBackup Web Management Console service is down with error. nbcertcmd: The -ping operation failed. EXIT STATUS 26: client/server handshaking failed Ensure that NetBackup Web Management Console service is up and running before trying this operation. | The NetBackup Web Management Console (nbwmc) service is down. | Start the NetBackup Web Management Console (nbwmc) service. |
2. | No audit entries are created when external certificates are added or deleted. | The configureWebServerCerts command is run with the -force option. | Run the configureWebServerCerts command without the -force option |
3. | The NetBackup Web Management Console (nbwmc) service does not start after external certificate is configured. | There may be some issue with external certificate configuration process. | Do the following:
|
4. | The command ./configureWebServerCerts -removeExternalCert -all exited with one of the following errors:
| Possible reasons:
| Do the following:
|
5. | The ./configureWebServerCerts -addExternalCert -all -certPath file_path -privateKeypath file_path -trustStorePath file_path command exited with one of the following errors:
| Possible reasons:
|
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