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  1. Home
  2. NetBackup™ Troubleshooting Guide
  3. Troubleshooting procedures
  4. Troubleshooting issues with email notifications for Windows systems
NetBackup™ Troubleshooting Guide

Troubleshooting issues with email notifications for Windows systems

If email notifications to the backup administrator or the host administrator are not received, verify the following items:

  • The email addresses are configured correctly.

  • The BLAT binary is valid and compatible with the email system. Download the latest version.

  • The correct BLAT syntax is used in the script.

  • In the nbmail.cmd script, make sure that the BLAT command is not commented out.

  • If the blat.exe command is not in the \system32 directory, make sure that the path to blat.exe is specified in nbmail.cmd script.

  • If the system experiences delays, you can use the -ti n timeout parameter.

  • The email account is valid on the mail server.

  • If the mail server requires authentication for SMTP, make sure that the account that is used for the NetBackup client process is authorized. The default account is the Local System.

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