Sending backup logs to Technical Support

If you encounter a problem with a backup, you can send a problem report and the relevant logs to Technical Support for assistance.

Note:

It is recommended that the diagnostic level for unified logging be set at the default level of 6.

Table: Logs to gather for specific backup issues

Type of problem	Logs to gather
Problems with backup scheduling	The nbpem log at debug level 5 The nbjm log at debug level 5 The nbproxy log at verbose 4 The bpdbm log at verbose 2 The bprd log at verbose 5 Note: The bprd log is only needed for problems with manual or user-initiated backups.
Problems with the queued backup jobs that do not go active	The nbpem log at debug level 3 The nbjm log at debug level 5 The nbrb log at debug level 4 The nbproxy log at verbose 4 The bpdbm log at verbose 2 The nbemm logs at the default levels The mds log at debug level 2 Note: The mds log writes to the nbemm log.
Problems with the active backup jobs that do not write	The nbjm log at debug level 5 The nbrb log at debug level 4 The bpdbm log at verbose 2 The bpbrm log at verbose 5 The bptm log at verbose 5 The bpcd log at verbose 5 If the problem is a tape load or unload issue, Support may also need the following logs: The ltid log The reqlib log The daemon log The robots log The acsssi log (UNIX only)

More Information