Logs to accompany problem reports for synthetic backups

To debug problems with synthetic backups, you must include a complete set of logs in the problem report and additional items. Send the following log types to Cohesity Technical Support.

Log files that unified logging creates
See Gathering unified logs for NetBackup.
Log files that legacy logging creates
See Creating legacy log directories to accompany problem reports for synthetic backup.

Include the following additional items:

Try file

The try file is located in the following directory:

install_path/netbackup/db/jobs/trylogs/jobid.t

If the job ID of the synthetic backup job was 110, the try file is named 110.t.

Policy attributes

Use the following command to capture the policy attributes:

install_path/netbackup/bin/admincmd/bppllist 
    policy_name -L

where policy_name is the name of the policy for which the synthetic backup job was run.

List of storage units

Capture the list of storage units from the following command:

install_path/netbackup/bin/admincmd/bpstulist -L

Logs to accompany problem reports for synthetic backups

Feedback

Feedback