Ransomware attackers specifically target and attempt to destroy backup systems to increase the probability of payment. Hardening your system is critical. Please ensure you have reviewed your platform security using the Security Hardening Checklist
Cohesity

COHESITY Documentation

Explore our documentation to get started, discover products & new features, access troubleshooting guides, register sources, platforms support.

Products
Data Security Alliance
Visit Cohesity.com
Demos
Support
Blogs
Developers
Partner Portals
Cohesity Community
© 2026 Cohesity, Inc. All Rights Reserved.
Terms of Use|
Privacy Policy|
Legal|
  1. Home
  2. NetBackup™ Status Codes Reference Guide
  3. NetBackup status codes
  4. NetBackup status codes
  5. NetBackup status code: 9801
NetBackup™ Status Codes Reference Guide

NetBackup status code: 9801

Message: Snapshot Manager login failed.

Explanation: This error is encountered in the following situations:

  • The Snapshot Manager credentials are changed.

  • The Snapshot Manager is either down or not available due to a network problem.

Recommended Action: Depending on the cause, perform one the following tasks:

  • Update the credentials and port number in NetBackup.

  • Ensure that the Snapshot Manager is up and reachable on the network from the NetBackup master server.

    To verify, log on to the Snapshot Manager host from the master server browser.

Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.

Feedback

Was this page helpful?
Previous

NetBackup status code: 9800

Next

NetBackup status code: 9802

Feedback

Was this page helpful?