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  1. Home
  2. NetBackup™ NAS Administrator's Guide
  3. Section II. Using NAS-Data-Protection (D-NAS)
  4. Troubleshooting
  5. NAS job fails with the error: Crawler process timed out after 600 seconds waiting for streams to attach with shared memory.
NetBackup™ NAS Administrator's Guide

NAS job fails with the error: Crawler process timed out after 600 seconds waiting for streams to attach with shared memory.

The job details has entries similar to this:

Info nbjm (pid=30970) Started child jobs 278, 279, 280, 281, 282, 283, 284, 285, 286, 287 on host Host1.domain.com
Info nbjm (pid=30970) Started child jobs 288, 289, 290, 291, 292, 293, 294, 295, 296, 297 on host Host2.domain.com
Error nbcs (pid=790643) Crawler process timed out after 600 seconds waiting for streams to attach with shared memory
Info nbjm (pid=30970) Started child jobs 298, 299, 300, 301, 302, 303, 304, 305, 306, 307 on host Host3.domain.com

Explanation:

This error is encountered when the parent job initiates and the child stream jobs are queued sequentially. As a result, by the time all child stream jobs begin, the nbcs crawler process reaches its timeout period, leading to a failure in job execution.

Workaround:

If your scheduled configurations cause such timeout you can change the timeout value by using the configuration parameter DYNAMIC_STREAMING_START_CHILD_BACKUP_JOBS_TIMEOUT. You can change the value of this variable by using the bpsetconfig command. Use the bpgetconfig CLI to view the value of this variable. You can set this configuration parameter on the NetBackup primary server. For more information, see NetBackup™ Administrator's Guide, Volume I.

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