Tips for accessing the NetBackup web UI
When NetBackup is properly configured, a user can access the primary server at the following URL:
https://primaryserver/webui/login
If the web UI on a primary server does not display, follow these steps to troubleshoot the issue.
Table: Solutions when the web user interface does not display
Step | Action | Description |
|---|---|---|
Step 1 | Check the network connection. | |
Step 2 | Verify that the firewall is open for port 443. | Refer to the following article: |
Step 3 | If port 443 is in use, configure another port for the web UI. | Refer to the following article: |
Step 4 | Verify that the nbwebservice is up. | Check the nbwebservice logs for more details. |
Step 5 | Verify that the vnetd -http_api_tunnel is running. | Verify that the vnetd -http_api_tunnel service is running. For more details, check the vnetd -http_api_tunnel logs with OID 491. |
Step 6 | Ensure that the external certificate for the NetBackup web server is accessible and has not expired. |
|
Restart the vnetd service.
Follow the steps in Table: Solutions when the web user interface does not display.
The certificate warning displays if the NetBackup web server uses a certificate that is issued by a CA that is not trusted by the web browser. (Including the default NetBackup web server certificate that the NetBackup CA issued.)
To resolve a certificate warning from the browser when you access the web UI
- Configure the external certificate for the NetBackup web server.
See Configure an external certificate for the NetBackup web server.
- If the problem persists, contact Cohesity Technical Support.