Ransomware attackers specifically target and attempt to destroy backup systems to increase the probability of payment. Hardening your system is critical. Please ensure you have reviewed your platform security using the Security Hardening Checklist
Cohesity

COHESITY Documentation

Explore our documentation to get started, discover products & new features, access troubleshooting guides, register sources, platforms support.

Products
Data Security Alliance
Visit Cohesity.com
Demos
Support
Blogs
Developers
Partner Portals
Cohesity Community
© 2026 Cohesity, Inc. All Rights Reserved.
Terms of Use|
Privacy Policy|
Legal|
  1. Home
  2. NetBackup™ Snapshot Manager for Cloud Install and Upgrade Guide
  3. Section II. NetBackup Snapshot Manager for Cloud maintenance
  4. Troubleshooting NetBackup Snapshot Manager for Cloud
  5. Parameterised VM restore fails to retrieve encryption keys
NetBackup™ Snapshot Manager for Cloud Install and Upgrade Guide

Parameterised VM restore fails to retrieve encryption keys

(For GCP) Parameterised VM restore fails to retrieve encryption keys with the following error message on Web UI:

Snapshot Manager failed to retrieve encryption keys for the specified plugin instance.

Workaround:

Provide the following required permissions to the role attached to the service account used to configure the GCP provider.

"cloudkms.cryptoKeys.get",
"cloudkms.cryptoKeyVersions.get",
"cloudkms.cryptoKeys.list",
"cloudkms.keyRings.list",
"cloudkms.cryptoKeyVersions.useToDecrypt",
"cloudkms.cryptoKeyVersions.useToEncrypt",
"cloudkms.locations.get",
"cloudkms.locations.list"

Feedback

Was this page helpful?
Previous

GCP restore from VM fails to obtain firewall rules

Next

Restore from snapshot of a VM with security type Trusted Launch fails

Feedback

Was this page helpful?