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  1. Home
  2. NetBackup™ Snapshot Manager for Cloud Install and Upgrade Guide
  3. Section II. NetBackup Snapshot Manager for Cloud maintenance
  4. Troubleshooting NetBackup Snapshot Manager for Cloud
  5. Post migration on host agents fail with an error message
NetBackup™ Snapshot Manager for Cloud Install and Upgrade Guide

Post migration on host agents fail with an error message

Post migration on host agents fail with the following error mesage:

[1864] Failed to execute script flexsnap-agent

To resolve this issue, run the following respective commands:

  • For Windows: From the command prompt navigate to the agent installation directory (C:\Program Files\Veritas\CloudPoint\) and run the following command:

    #flexsnap-agent.exe --renew --token <auth_token>

    This command fails in the first attempt. Rerun the command for successful attempt.

  • For Linux: Rerun the following command on Linux host:

    sudo flexsnap-agent --renew --token <auth_token>{}

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