Step 1

Create a Logging Assistant record.

Create a Logging Assistant record to troubleshoot a NetBackup problem. You normally associate the record with a failed job that appears in the Activity Monitor.

See Adding or deleting a Logging Assistant record.

Step 2

Enable debug logging.

Use the Setup Debug Logging Wizard to enable selected NetBackup debug logging that Technical Support uses to troubleshoot NetBackup problems.

See Setting up debug logging.

Step 3

Rerun the failed job.

Go to the Activity Monitor and rerun the failed job. NetBackup generates the debug logs that you have enabled.

Step 4

Collect data.

You can collect debug logs, nbsu diagnostics, and additional evidence. Technical Support may want you to run the NetBackup Support Utility (nbsu) first to get diagnostic information. You can also collect the evidence that supports the debug logs and nbsu diagnostic information.

Step 5

Troubleshoot the problem.

Work with Technical Support to read and analyze the debug logs, nbsu diagnostics, and evidence, and correct any problems you detect.

Step 6

Rerun the failed job.

After you take corrective actions, retry the operation. If the job still fails, work with Technical Support to identify and enable additional debug logs using the same Logging Assistant record. Repeat steps 2-6 until the job runs successfully.

Step 7

Disable or set minimum debug logging.

Disabling debug logging automatically removes the log directories and disables all debug logging messages. Minimum debug logging disables all messages except application logs and diagnostic logs.

See Disabling debug logging.

See Set minimum debug logging.

Step 8

Delete the record.

Remove the Logging Assistant record from the list of records.

See Adding or deleting a Logging Assistant record.