If they cannot establish a connection, verify the following information:

• The NetBackup CloudStore Service Container is active.

  See NetBackup CloudStore Service Container startup and shutdown troubleshooting.

  See Stopping and starting the NetBackup CloudStore Service Container.

• Your firewall settings are appropriate.

• The Enable insecure communication with 8.0 and earlier hosts option on the NetBackup master server is selected if the media server is of the version 8.0 or earlier. The option is available in the NetBackup Administration Console on the Security Management > Global Security Settings > Secure Communication tab.

• The NetBackup cacert.pem file is present on both NetBackup master and media server in following locations:

  • UNIX/Linux - /usr/openv/var/webtruststore

  • Windows - <install_path>/var/webtruststore

  If the NetBackup cacert.pem file is not present on the master server or a media server, run the nbcertcmd -getCACertificate command on that host. After running this command, restart the NetBackup CloudStore Service Container on that host.

  See the NetBackup Commands Reference Guide for a complete description of the command.

  Note:

  This NetBackup cacert.pem file contains the CA certificates that the NetBackup authorization service generates.

• The NetBackup cacert.pem file is same on the NetBackup master and media server.

• The security certificate is present in following locations:

  • UNIX/Linux - /usr/openv/var/vxss/credentials

  • Windows - <install_path>/var/vxss/credentials

  If the security certificate is not present, run the bpnbaz -ProvisionCert on the master server. After running this command, restart the NetBackup CloudStore Service Container on the master server and the media servers.

  See Deploying host name-based certificates.

• If the master server runs on an operating system that does not support NetBackup cloud configurations: You can choose to use the NetBackup CloudStore Service Container on a media server as the master service container. To do so, update the CSSC_MASTER_NAME parameter of the cloudstore.conf file on all the cloud-supported media servers with the media server name you chose earlier. However, communication from other media servers to the media server that now functions as the master configuration for the nbcssc service and vice versa fails. The failure happens because both these media servers verify if a trusted host has made the communication request.

  Note:

  The media server that now functions as the master configuration for the nbcssc service must run the same NetBackup version as the NetBackupmaster server.

  For the operating systems that NetBackup supports for cloud storage, see the NetBackupoperating system compatibility list available through the following URL:

  http://www.netbackup.com/compatibility

  See About the NetBackup CloudStore Service Container.

  To fix this issue, add the authorized host entries on the media and the master servers that support cloud configurations.

  See the 'Adding a server to a servers list' topic in the NetBackup™ Administrator's Guide, Volume I for detailed steps.

• On the media server, if the certificate deployment security level if set to Very High, automatic certificate deployment is disabled. An authorization token must accompany every new certificate request. Therefore, you must create an authorization token before deploying the certificates.

  See the 'Creating authorization tokens' topic in the NetBackup™ Security and Encryption Guide for detailed steps.