Ransomware attackers specifically target and attempt to destroy backup systems to increase the probability of payment. Hardening your system is critical. Please ensure you have reviewed your platform security using the Security Hardening Checklist
Cohesity

COHESITY Documentation

Explore our documentation to get started, discover products & new features, access troubleshooting guides, register sources, platforms support.

Products
Data Security Alliance
Visit Cohesity.com
Demos
Support
Blogs
Developers
Partner Portals
Cohesity Community
© 2026 Cohesity, Inc. All Rights Reserved.
Terms of Use|
Privacy Policy|
Legal|
  1. Home
  2. Cohesity Alta SaaS Protection Administrator's Guide
  3. Protect Box data
  4. Setting up Box protection with Cohesity Alta SaaS Protection
Cohesity Alta SaaS Protection Administrator's Guide

Setting up Box protection with Cohesity Alta SaaS Protection

To protect user's data in your Box environment using Cohesity Alta SaaS Protection, you need to add and set up a Cohesity Alta SaaS Protection Box connector based on your backup requirements.

Before you begin:

You must know the following before adding a connector.

  • Ensure all prerequisites are completed.

    See Prerequisites for Box connectors configuration.

  • The following items are supported for the backup and restore:

    • Files and folders:

      • All files and folders for all users, or a set of specified users, including documents, spreadsheets, presentations, images, videos, and other file types.

      • All folders and files shared with the user being processed. For instance, all data accessible to a user is backed up in the context of that user. If the same folder is shared with ten users, it is backed up ten times (once per user). Deduplication ensures that only one physical copy is stored.

    • Version history: The version history of files, including all previous revisions and versions that have been trashed.

    • Access control: Set the Access Control List (ACL) for backed-up content to the user whose account the content belongs to. Similar to O365 mailboxes and OneDrive for Business, existing ACLs are ignored, and a specific user's ACL is applied.

    • Metadata: All tags applied to files.

    • Notes: Notes for collaborative note-taking. The raw Boxnote file is backed up and can be restored properly.

    • Deletion policy: Delete file versions and files that match the deletion policy. If the last version of a file is deleted, the file is removed. An option to purge deleted content (bypassing the Box trash) is available.

    • Restore of folders and files back to Box:

      • Missing files can be restored with their entire version history.

      • Existing files will have only the latest version restored from the backup and made the current version.

  • The following items/scenarios are not supported for backup:

    • Deleted files (in Trash)

      Note:

      If a file and all its versions are in the trash, its content will not be backed up. However, if only some versions are in the trash while the file remains active, those versions will still be backed up.

    • Sharing permissions.

    • Comments on files.

    • Custom metadata for files, beyond basic information such as last modified date, size, and data owner.

    • Tasks.

    • Folder's and file's retention information.

    • Folder's and file's legal hold information.

  • The following items/scenarios are not supported for restore:

    • Multiple versions of the files.

    • Any content that was not backed up.

    • Recreation of the permissions on restore.

    • Recreation of the shares on restore.

    • Custom metadata on folders and files.

Step-by-step procedure to add a Box connector:

Each tab in the connector creation workflow includes a help icon (?) on the left. Click this icon to open the corresponding help topic for that tab, which guides you through the setup process step by step.

Procedure:

  1. Access the Administration portal and select the connector type.
    • Access the Administration portal.

    • Click Connectors on the Backup card.

    • Click New backup connector.

    • Click Box.

  2. On the General tab, set up the basic configuration for the connector and click Next.

    See Configure General settings.

  3. On the Capture scope tab, configure the capture scope.

    See Configure capture scope for Box connector.

  4. On the Credentials tab, do the following:

    Credentials JSON

    Copy the content from a JSON file, which is generated as part of the prerequisites.

  5. On the Configure policy tab, configure backup policy.

    See Configure Custom backup policy and guidelines.

  6. On the Scheduling tab, schedule when the backup job should run.

    See Schedule a backup.

  7. On the Email notifications tab, configure email addresses to receive notifications about backup activities.

    See Configure email addresses to get notifications.

  8. On the Review tab, save the settings and initiate the backup.

    See Review configuration and edit/save/initiate backup.

Related topics:
  • See Connector status.

  • See Perform on-demand/ad-hoc backup.

  • See Video tutorial for connector troubleshooting.

  • See Restore Box data.

Feedback

Was this page helpful?
Previous

Prerequisites for Box connectors configuration

Next

Configure capture scope for Box connector

Feedback

Was this page helpful?