Registration Details
The Registration Details tab for an appliance displays the details such as, the registration status of an appliance, and the site and contacts associated with it. Team Details are also shown for the appliances that are registered. The corresponding sections show the information in detail.
If an appliance is registered, the actual site, team, and contacts details provided at the time of registration are displayed.
If an appliance is not registered, only the site and contacts details are displayed based on the Hardware Support ID associated with the appliance.
Site Details
Click the Site Details tab to view the information of the associated site. You can click the edit icon to edit the site. There are two options available while editing the site from the Registration Details tab:
Edit site details: Select this option if you want to modify the site information such as, on-site contact, site security requirements, exact location of the appliance, or other such details except the site name and address. Make the required changes and click Save. This essentially is the same interface as the Site Management. Refer to Managing the Sites.
Change to a different site: Select this option if you want to change the association of the appliance to a different site. Then select a different site name from the Site list that is populated for your account. A task will be created to execute the change and it can be tracked on the Registration Tasks page. Upon successful completion of the task, the appliance will be linked to the new site.
Contact Details
Click the Contact Details tab to view the contacts associated with the appliance. You can click the edit icon to add or remove contacts or change the priority order of the contacts.
Team Details
Click the Team Details tab to view the details of the team members associated with the appliance. If you are an Administrator or a Standard user within that team, you can edit the team details to add or remove members or change their roles.
You can also view these details from the Manage Sites, Manage Contacts , and the Manage Teams menus on the left sidebar.
Note:
A support case can only be created for contacts having Entitlement. It is advisable to select a user having Entitlement as priority 1. If you select a user with no Entitlement as priority 1, an incidence email will be sent to priority 1 user along with the user having Entitlement. Click here to know more about How to add contacts to entitlement system.
Refer to Managing contacts, Managing sites, Managing teams.
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