Troubleshooting: Failure to add IMS
While adding the Infrastructure Management Server (IMS) to the Resiliency Manager, the task may fail with one of the following errors:
Registration Pending
Failed
Registration timed out
Handshake Pending
Perform the following and then try to add the IMS to the Resiliency Manager again.
Verify that the virtual machines on which Resiliency Manager and IMS are configured are accessible to each other using host name, and the host name is resolvable.
Verify that the IMS is accessible on port 14161 from Resiliency Manager. Ensure that VPN settings, firewall, or security group are not blocking the Resiliency Manager from accessing the IMS.
Verify that Resiliency Manager is accessible on port 14176 from the IMS. Ensure that VPN settings, firewall, or security group are not blocking the IMS from accessing Resiliency Manager.
Ensure that Network address translation (NAT) is not configured between Resiliency Manager and IMS.