Troubleshoot Veritas Flex Appliance policy configuration
Logs are generated when a connection is established with the virtual system server and details are collected from the server. Use the following references to access raw data and logs to troubleshoot any policy configuration issues:
Location of raw data:
Windows:
<APTARE_HOME>\mbs\rawdata\veritas\flexappliance\Linux:
<APTARE_HOME>/mbs/rawdata/veritas/flexappliance\For errors during collection, check the
Performancestatistics.logandStorageStatistics.loglog files in validation/scheduled logs.Validation log locations on Windows:
<APTARE_HOME> \mbs\logs\validation\ veritas.flexappliance\<virtual-system-server >#META_< Collector Identifier number>\<probe-name>.log<APTARE_HOME> \mbs\logs\validation\ veritas.flexappliance\<virtual-system-server >#VALIDATE_< Collector Identifier number>\<probe-name>.log
Validation log locations on Linux:
<APTARE_HOME> /mbs/logs/validation/ veritas.flexappliance/<virtual-system-server >#META_< Collector Identifier number>/<probe-name>.log<APTARE_HOME> /mbs/logs/validation/ veritas.flexappliance/<virtual-system-server >#VALIDATE_< Collector Identifier number>/<probe-name>.log
Scheduled log locations:
Windows:
<APTARE_HOME> \mbs\logs\scheduled\ veritas.flexappliance\<virtual-system-server >#META_< Collector Identifier number>\<probe-name>.logLinux:
<APTARE_HOME> /mbs/logs/scheduled/ veritas.flexappliance/<virtual-system-server >#META_< Collector Identifier number>/<probe-name>.log
Note:
Collector Identifier is the ID that matches with the ID in
collectorConig.xmlfile for the policy.To collect rawdata and logs, create a request for logs and raw data from Admin tab > Advanced > Support Tools on the portal.