Ransomware attackers specifically target and attempt to destroy backup systems to increase the probability of payment. Hardening your system is critical. Please ensure you have reviewed your platform security using the Security Hardening Checklist
Step-2: Create a MID server user — NetBackup IT Analytics 11.8 | Cohesity Documentation
Step-2: Create a MID server user
Inside your IT Analytics ServiceNow App:
Use the Filter Navigator to search for System Security.
Select Users and Groups under System Security.
Select Users.
Select New to create new user and save the user ID and password for later use.