License install fails with 'License is already issued for another host' error
Sometimes, the IT Analytics license installation fails with the below error:
License is already issued for another host.
This error is mainly observed on Linux-based systems.
To fix this error:
- Ensure you enter the correct host string on the VEMS portal as displayed by the utilities, such as:
/opt/aptare/utils/reportConfig.sh
or
/opt/aptare/utils/VxLicGetHostLock.sh
The host string entered on VEMS must also include [sha512].
- reportConfig.sh and VxLicGetHostLock.sh use hostname --fqdn command to get the hostname of the system and to create the host string.
Ensure hostname --fqdn returns a fully qualified host name. For example, the command output must have at least one dot (.) character.
- If the host is not configured with DNS, ensure that
/etc/hostsfile on the system has the host resolution of the IP of the system with the fully qualified host name as the first entry (<IP of the system> <FQHN of the system>).For example, a host with
abcas host name andxyz.comas domain name:1.2.3.4 abc.xyz.com