Report Emails are not Being Sent

If Report Emails are not being sent:

The SMTP_HOST value does not have a running mailer.

You can also set the authentication mode under Admin tab > Advanced > Email Configuration

As shown in the following table, several properties can be customized.

Table: Email configuration for basic SMTP authentication type

Field names	Description
Email SMTP authentication	Set to true to enable email authentication.
Email SMTP host IP address	Make sure this references a running mail server.
Email debug mode	Used for product developers to debug mail transmission issues.
Email enable Transport Layer Security (TLS)	The SMTP Transport Layer Security extension--the encryption and authentication protocol. When a client and server that support TLS talk to each other, they can encrypt the data channel to guard against eavesdroppers.
Email from address	The email address for a reply back.
Email from name	The name associated with the reply back email address.
SMTP User	User name used for authentication on the email server.
SMTP password	Password required by email server.

Table: Email configuration for OAuth SMTP authentication type

Field names	Description
Email SMTP host IP address	IP address of a functional authorization server that will be used for authentication.
Email enable Transport Layer Security (TLS)	Enables the SMTP transport layer security (TLS) encryption and authentication protocol. The data channel used to communicate between the client and server will be encrypted.
SMTP Port	SMTP communication port number.
SMTP authentication type	Authentication method used by the client to prove its identity. `OAUTH` in this case.
Client Id	The ID that IT Analytics will use to request the access token from the authorization server.
Client Secret	The confidential string between IT Analytics and the authorization server.
Auth url	URL of the authorization endpoint on the authorization server.
Auth Token url	The token used by IT Analytics to access the SMTP resource server.
Token Info url	The URL to the token server to be used to regenerate tokens.

Email SMTP authentication	Set to true to enable email authentication.
Email SMTP host IP address	Make sure this references a running mail server.
Email debug mode	Used for product developers to debug mail transmission issues.
Email enable Transport Layer Security (TLS)	The SMTP Transport Layer Security extension--the encryption and authentication protocol. When a client and server that support TLS talk to each other, they can encrypt the data channel to guard against eavesdroppers.
Email from address	The email address for a reply back.
Email from name	The name associated with the reply back email address.
SMTP User	User name used for authentication on the email server.
SMTP password	Password required by email server.