Impersonating user accounts
A user, assigned the Super User role can impersonate another user. The Impersonate feature enables a Super User to easily log into a separate user session to for example, diagnose issues, verify permissions, and manage a user's scheduled reports. This is especially useful in an MSP environment. This information is captured in an audit.log file. The Impersonate feature is also useful when employees leave an organization and access is required to export custom reports from an account.
To impersonate a user account
- Navigate to Admin > Users > Users and Privileges.
- Select a User Name.
- Click Impersonate. The Impersonate User message prompts you for a confirmation.
- Click OK. You are redirected to the last open session of the selected user. The privileges associated with the user account are retained, so you are logged in as that user.
A yellow ribbon is displayed at the top indicating the user you are impersonating.
To switch back to the super user account
Once logged into the new session, you are logged out of your own session. You must explicitly switch back into your own user account.
- Click the user menu and click Switch to System Administrator.
- Click OK on the confirmation message to switch back to the super user account.
