Account lockout
A user is allowed five attempts to login. If the user is unable to remember the password after five attempts, the account is locked. This value can be overridden by a Super User by adjusting the setting under Advanced<System Configuration< Portal.
An administrator must reactivate the account before the user can login.
To unlock the account
- Click Admin>Users>Users and Privileges.
- Search for a user if required.
- Select the user name and click Edit.
- Change the Active field from No to Yes.
- Click OK.