Support tools
To help facilitate troubleshooting when working with Support, you can download data collector/portal log and configuration files for a specified time period.
To request a support package, select .
Use the view pane to track the status of your download and access the files as they become available. The grid is sorted by .
Table: Support tools
Field name | Description |
|---|---|
Add | Click to create a support package request. You can create a portal server configuration files package or a data collector log package. |
Delete | Click Delete to remove or cancel a package creation. |
Refresh | Click Refresh to update the status on the view pane. The pane does not refresh automatically. |
Name | Displays the name assigned to the package. |
Collector | The collector associated from which the log files were retrieved. |
Type | Displays the package type: Portal or Data Collector (with collector name). |
Package Content | Displays the content of the support package. |
Status | The Support Package requests are listed with links to access the downloadable files. The Status of a request can be:
|
Request Date | Displays the creation date and time of the support request package. By default, the grid is sorted by descending request date. |